Skip to main content
Brand new look. Same world-class team. The best of what’s possible in medicine.

Intensive Case Management

Helping you access the best care and outcomes

A health champion for you and your family

When facing serious medical issues, managing the healthcare system can seem daunting. Between confirming your diagnoses, coordinating across multiple specialists, and making critical treatment decisions, it’s easy to feel overwhelmed. PHM helps you understand your options and provides access to the latest advancements in medicine. Our support is comprehensive and it starts from the very first call.

When faced with an aggressive breast cancer, Reisa engaged PHM to guide her through the complexities of care options. Her team’s unbiased and data-backed approach gave her confidence to make consequential decisions.

How we do it

Our proprietary 4-step approach arms you with information and support to confidently make care decisions – from diagnosis to treatment planning and implementation.


Obtain, review, and summarize your health history and all relevant medical records to inform your clinical care


Secure comprehensive diagnostic testing and arrange expert consultation to reach an independent confirmation and deeper understanding of your diagnosis


Identify and prioritize treatment options personalized to your unique profile and condition based on leading expert opinions and relevant medical research


Provide comprehensive support to ensure the treatment plan is optimally implemented and your progress is closely monitored to obtain the best possible care and outcomes

The Plus Factor

We know what it takes to get you the best medical care.

Dedicated support from your Personal Care Team

Our highly-trained clinical resources work together to understand your needs and tailor an appropriate scope and intensity of support. We involve all relevant care providers to ensure you feel completely supported and confident throughout your journey.

Advanced Practice Clinicians

Experienced Nurse Practitioners and Physician Assistants lead your case using our proprietary care management system

Research Scientists

PhDs, PharmDs, and MDs research the medical literature, investigate, and evaluate treatment options for you

Care Logistics Specialists

Clinical Service Coordinators manage scheduling, coordination, and follow-up

Medical Records Specialists

Medical Records Specialists collect, organize, digitize, and summarize medical records

Priority access to medical experts for your condition

We believe in expert opinions, not just second opinions, which too often result in confusion instead of better care. We work closely with as many leading specialists as required to determine exactly the right care plan and specific health need.

Consulting Experts

Elite physicians who regularly consult on our toughest cases

Leading Specialists

Eminent physician specialists across all specialties and sub-specialties who are most qualified to treat your complex condition

Curated Provider Network

More than 16,000 top physicians continuously refined and updated by provider network specialists

Research & education on the latest developments

Our unique in-house research department of PhD, PharmD, scientists scour medical literature to ensure that the latest findings guide your care plan. We investigate and evaluate innovative technologies, including new drugs and devices, new diagnostic modalities, and clinical trials.

Global Research

Investigation and evaluation of the best treatments for your specific condition from around the world

Access to Cutting Edge Treatments

A pathway to treatment options personalized for the precise nuances of your case, including “off label” use of FDA approved treatments and clinical trials of promising new therapies

Individualized Research

Identification and analysis of the most relevant data and publications in the vast and rapidly expanding universe of medical literature using our proprietary AI-powered tool


Finding the right path

Sometimes you need a trusted expert providing education, perspectives, and decision support. That’s why we also offer our Intensive Case Guidance Solution.

Our dedicated team empowers you to be the orchestrator of your care plan. At every step of your journey, we’ll provide expert guidance on your condition and treatment options so that you can take the next best step.

Intensive Case

Robust clinical guidance and decision-making support from leading experts to help members understand all treatment options and make educated decisions about their care.

Intensive Case

A fully-immersive case management solution that includes personalized guidance, support, and care coordination through every step of a member’s care journey. From diagnosis to treatment to monitoring, we make sure that everyone on your care team is working in lock-step to maximize your care experience and optimize your outcomes.

It all adds up to better care

We aren’t daunted by even the toughest cases. Here are just a few examples of how we’ve helped people just like you.