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Intensive Case Guidance

Helping employees make crucial care decisions with confidence

Helping employees make crucial care decisions with confidence

When faced with a serious medical condition, the proliferation of options and conflicting opinions can make critical care decisions overwhelming. Our Intensive Case Guidance Solution offers expert clinical guidance and decision-support to create greater confidence about where to turn and which steps to take, even if they have already engaged a physician.

How we do it

Our proprietary 4-step approach arms your people with tools to confidently make care decisions – from diagnosis to treatment planning and implementation.



Our licensed clinician will conduct a comprehensive review of the individual’s case, including a review of medical records provided.



We advise on the latest testing technologies and help confirm the accuracy and completeness of the diagnosis. We provide referrals and facilitate priority access to leading providers from our network of 16,000 physicians and specialists in more than 180 countries.


Treatment Planning

We provide education and decision support as individuals work with their doctors to develop a treatment plan, leveraging medical literature, clinical data, and consultations with the world’s best experts in the individual’s exact condition.


Treatment Implementation

We provide priority clinical support for urgent medical needs during treatment. Our team is available to consult on side-effect management and review and advise on test results and progress at key points during treatment and recovery.

If an individual finds they need comprehensive care management, they can choose to upgrade to Intensive Case Management

The Plus Factor

We know what it takes to get you the best medical care.

Dedicated support from your Personal Care Team

Our highly-trained clinical resources work together to understand each patient’s needs and tailor an appropriate scope and intensity of support. We involve all relevant care providers to ensure patients feel completely supported and confident throughout their journey.

Advanced Practice Clinicians

Nurse Practitioners and Physician Assistants using our proprietary care management system

Research Scientists

PhDs, Pharm Ds, and MDs research the medical literature, investigate, and evaluate treatment options for you

Priority access to medical experts for your condition

We believe in expert opinions, not just second opinions, which too often result in confusion instead of better care. We work closely with as many leading specialists as required to determine exactly the right care plan and specific health need.

Consulting Experts

Elite physicians who regularly consult on our toughest cases

Leading Specialists

Eminent physician specialists across all specialties and sub-specialties most qualified to treat your complex condition

Curated Provider Network

More than 16,000 top physicians continuously refined and updated by provider network specialists

Research & education on the latest developments

Our unique in-house research department of MD, PhD and PharmD scientists scour medical literature to ensure that the latest findings guide a patient’s care plan. We investigate and evaluate innovative technologies, including new drugs and devices, new diagnostic modalities and clinical trials.

Individualized Research

Identification and analysis of the most relevant publications in the vast and rapidly expanding medical literature using proprietary AI-powered tool

Access to Cutting Edge Treatments

A pathway to treatment options personalized for the precise nuances of your case, including “off label” use of FDA approved treatments and clinical trials of promising new therapies

Global Research

Investigation and evaluation of the best treatments for your specific condition from around the world